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Certifications
Professional credentials and completed training — proof of continuous learning and commitment to excellence
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Lean Six Sigma Yellow Belt
COPC Inc.
2024
Process improvement and waste elimination using DMAIC methodology
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Data Analytics: KPI Reporting & Excel
Teleperformance L&D
2023
Data cleaning, preparation, and KPI visualization for operational reporting
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Training Manager Foundations
Teleperformance L&D
2024
People management, coaching supervisors, and call center operations leadership
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Managing Home Agents
Teleperformance L&D
2024
Effective virtual communication and remote team management best practices
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Training Needs Analysis
Teleperformance L&D
2024
Assessing skill gaps and designing targeted training solutions